# Travel disruption contact survey

Clarify travel assistance communications.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which contact route did you find?

Answer: ____________________

## 2. What service scope was unclear?

Answer: ____________________

## 3. What update information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for contact discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for scope meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Not emergency or legal guidance.