# Business travel planning survey

Find friction in arranging work trips.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which booking step took longest?

Answer: ____________________

## 2. What policy rule needed explanation?

Answer: ____________________

## 3. What information would help before booking?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The longest booking step identifies where the work-trip process consumed time. Clarify the step and dependency without collecting itineraries or assuming delay proves a policy fault.
2. An unclear rule reveals where published travel guidance lacks an applicable example or official reference. Ask the responsible owner to clarify the process, without collecting itineraries or converting the survey into policy interpretation.
3. Information needed before booking identifies a preparation gap in the travel process. Add current official guidance rather than treating the requested information as permission to book.

Interpretation caution: Avoid itineraries and personal travel details.


## Illustrative finding and follow-up

Observation: Travelers cannot find approval requirements before booking.

Action to test: Add approval guidance to the booking checklist.

Follow-up: After trying the change, repeat “Which booking step took longest?” with people who experienced it. Check whether they still describe the original issue: travelers cannot find approval requirements before booking. Compare explanations and sample context, rather than claiming the change caused an improvement.