If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What could you try?
Which duration detail was unclear?
What expiry explanation was missing?

Author notes / illustrative keys where applicable:
1. Read for offer scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for duration. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for expiry meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.