# Vehicle service admin note survey

Improve service administration notes.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which booking instruction was unclear?

Answer: ____________________

## 2. What update route was missing?

Answer: ____________________

## 3. What collection detail did you need?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for booking clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for update channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for collection. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: No diagnostic or repair advice.