If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which item label needed explanation?
What approval reference was unclear?
What question contact was missing?

Author notes / illustrative keys where applicable:
1. Read for label meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for approval context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.