If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which criterion needed explanation?
What submission step was unclear?
What feedback route was missing?

Author notes / illustrative keys where applicable:
1. Read for criterion clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for submission friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for feedback route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.