If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which required field was unclear?
What document instruction needed explanation?
What review update was missing?

Author notes / illustrative keys where applicable:
1. Read for field clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for document guidance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for review information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.