If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What arrival detail did you receive?
Which meeting instruction was unclear?
What acknowledgment was missing?

Author notes / illustrative keys where applicable:
1. Read for arrival context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for meeting clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for acknowledgment. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.