If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What question brought you here?
Which recommendation needed more context?
What follow-up information was missing?

Author notes / illustrative keys where applicable:
1. Read for visit purpose. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for recommendation clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for follow-up need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.