If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which time choice was unclear?
What availability use was explained?
What update instruction was missing?

Author notes / illustrative keys where applicable:
1. Read for time meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for use transparency. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.