# Volunteer feedback follow-up survey

Check whether volunteers see responses to suggestions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which suggestion needed an update?

Answer: ____________________

## 2. What did the response explain?

Answer: ____________________

## 3. What next step would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: volunteers receive thanks without a decision explanation.
2. The organizer's response reveals whether a suggestion was acknowledged, explained or assigned a next step. Distinguish those outcomes from implementation so feedback status does not imply a promised change.
3. Turn the requested improvement into a testable next step. One illustrative action is: explain accepted, deferred, and declined suggestions.

Interpretation caution: Do not promise every suggestion will be adopted.


## Illustrative finding and follow-up

Observation: Volunteers receive thanks without a decision explanation.

Action to test: Explain accepted, deferred, and declined suggestions.

Follow-up: After trying the change, repeat “Which suggestion needed an update?” with people who experienced it. Check whether they still describe the original issue: volunteers receive thanks without a decision explanation. Compare explanations and sample context, rather than claiming the change caused an improvement.