If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which task scope was unclear? What preparation information was missing? What choice would help? Author notes / illustrative keys where applicable: 1. Read for scope meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for preparation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for choice need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.