If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which coordination duty was unclear?
What decision boundary was missing?
What reporting route did you find?

Author notes / illustrative keys where applicable:
1. Read for duty meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for authority boundary. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for report discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.