If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What arrival detail did you receive?
Which handoff role was unclear?
What discrepancy route was missing?

Author notes / illustrative keys where applicable:
1. Read for arrival context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for handoff role. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for discrepancy route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.