# Water service notice survey

Clarify planned service-interruption notices.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What interruption detail did you understand?

Answer: ____________________

## 2. Which timing statement was uncertain?

Answer: ____________________

## 3. What update channel did you need?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for interruption scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not provide health or safety advice.