If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What did active mean here?
Which delivery detail was missing?
What troubleshooting route did you find?

Author notes / illustrative keys where applicable:
1. Read for state interpretation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for delivery context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.