# Webinar lobby instructions survey

Improve webinar waiting guidance.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the waiting screen explain?

Answer: ____________________

## 2. Which start-time detail was unclear?

Answer: ____________________

## 3. What help route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for waiting meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for start clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: No guarantee of exact start times.