If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What task would the webinar address? Which prerequisite was unclear? What agenda detail was missing? Author notes / illustrative keys where applicable: 1. Read for task scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for prerequisite. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for agenda. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.