Keep the finding specific
Eligibility information is buried below timetables.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
Community shuttle survey
Understand shuttle information needs.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE QUESTIONNAIRE3 prompts
Try the first three questions here. Nothing is submitted or saved.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Choose an action to test
Place eligibility beside booking instructions.
Check the experience again
After testing this change—Place eligibility beside booking instructions.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Eligibility information is buried below timetables.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| How did you discover the service? | Optional free text; none or not applicable accepted | Read for discovery path. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What booking condition was unclear? | Optional free text; none or not applicable accepted | Read for booking clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| Which journey detail was missing? | Optional free text; none or not applicable accepted | Read for journey information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Read the answers carefully
What these answers cannot establish.
Do not ask about medical eligibility records.
Eligibility information is buried below timetables. This is an illustrative pattern, not observed customer data. Do not ask about medical eligibility records.
A useful starting point
Three questions for this specific decision.
Understand shuttle information needs. These prompts examine discovery path, booking clarity, journey information. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
How did you discover the service?
Read for discovery path. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What booking condition was unclear?
Read for booking clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Which journey detail was missing?
Read for journey information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. How did you discover the service? What booking condition was unclear? Which journey detail was missing?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
From question to next step
Make the feedback useful.
Set the decision
Understand shuttle information needs.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Place eligibility beside booking instructions.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
How did you discover the service?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Understand shuttle information needs.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Do not ask about medical eligibility records. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
Learn about the product ↗Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for discovery path. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Understand shuttle information needs.
What should I preserve in the second answer?
Read for booking clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for journey information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Do not ask about medical eligibility records.
What would a practical follow-up look like?
Place eligibility beside booking instructions. After testing this change—Place eligibility beside booking instructions.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Eligibility information is buried below timetables.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
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