Which service category did you search?
Optional free text; none or not applicable acceptedRead for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.Care-service experience / Survey guide
Care-service experience · A focused questionnaire
Community support directory survey
Improve support-directory navigation.
Opens product registration. Example questions are not imported automatically.
DESIGN THE ANSWER SPACE
What description was hard to understand?
Optional free text; none or not applicable acceptedRead for description clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.What contact detail was missing?
Optional free text; none or not applicable acceptedRead for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.Suggested formats to adapt, not preconfigured product fields.
A useful starting point
Three questions for this specific decision.
Improve support-directory navigation. These prompts examine search intent, description clarity, contact need. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which service category did you search?
Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What description was hard to understand?
Read for description clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What contact detail was missing?
Read for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which service category did you search? What description was hard to understand? What contact detail was missing?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Which service category did you search?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which service category did you search? | Optional free text; none or not applicable accepted | Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What description was hard to understand? | Optional free text; none or not applicable accepted | Read for description clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What contact detail was missing? | Optional free text; none or not applicable accepted | Read for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
From question to next step
Make the feedback useful.
Set the decision
Improve support-directory navigation.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Ask service owners to clarify public descriptions.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Service names omit practical eligibility information.
Choose an action to test
Ask service owners to clarify public descriptions.
Check the experience again
After testing this change—Ask service owners to clarify public descriptions.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Service names omit practical eligibility information.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Read the answers carefully
What these answers cannot establish.
Do not collect sensitive personal circumstances.
Service names omit practical eligibility information. This is an illustrative pattern, not observed customer data. Do not collect sensitive personal circumstances.
Before you send it
Questions, answered.
Who should answer?
Adult service users or administrative staff giving nonclinical feedback; no patient, resident or health details. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Improve support-directory navigation.
What should I preserve in the second answer?
Read for description clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Do not collect sensitive personal circumstances.
What would a practical follow-up look like?
Ask service owners to clarify public descriptions. After testing this change—Ask service owners to clarify public descriptions.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Service names omit practical eligibility information.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Improve support-directory navigation.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Do not collect sensitive personal circumstances. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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