Keep the finding specific
Example respondents describe intermittent access problems in a particular shared space.
Operations and internal services / Survey guide
Operations and internal services · Practical field guide
Workplace facilities survey
Prioritize practical improvements to shared spaces.
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ILLUSTRATIVE FINDING → ACTION
What people might say
Example respondents describe intermittent access problems in a particular shared space.
What you could investigate
Check the affected location and make the normal reporting route visible.
Synthetic scenario, not a customer result.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Choose an action to test
Check the affected location and make the normal reporting route visible.
Check the experience again
After testing the action, revisit this original observation: Example respondents describe intermittent access problems in a particular shared space. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Read the answers carefully
What the answers cannot tell you.
Urgent hazards need the normal reporting channel, not a delayed survey response.
Example respondents describe intermittent access problems in a particular shared space. This is an illustrative interpretation problem rather than a real customer result. Check the affected location and make the normal reporting route visible.
From question to next step
Make the feedback useful.
Set the decision
Write down the decision you want this questionnaire to support: prioritize practical improvements to shared spaces.
Invite relevant voices
Invite people who experienced the relevant situation. Explain response handling and include an optional skip or not-applicable route. Urgent hazards need the normal reporting channel, not a delayed survey response.
Choose an action
Check the affected location and make the normal reporting route visible.
A useful starting point
A questionnaire for workplace facilities.
Prioritize practical improvements to shared spaces. Choose the questions that fit the experience you are investigating; avoid asking people to evaluate a step they did not encounter.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which shared facility did you use recently?
Identify the facility the respondent actually used so feedback has a location and service context. Avoid drawing conclusions about spaces they did not encounter.
How suitable was it for the intended activity?
Compare the facility with the activity it was intended to support. A space suitable for collaboration may be unsuitable for concentration without being universally poor.
What maintenance or access issue should be addressed?
Locate a concrete maintenance or access concern for the responsible facilities owner to inspect. Direct urgent problems through the existing reporting route rather than wait for survey review.
Which location or time affected your experience?
Add location and timing context that helps distinguish a recurring problem from a busy period. Request only necessary operational detail, avoiding personal attendance histories.
Was it clear how to report a maintenance issue directly?
Check whether users know how to send a maintenance report to its owner. Clarify that route because submitting feedback alone may not create a service request.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which shared facility did you use recently? How suitable was it for the intended activity? What maintenance or access issue should be addressed? Which location or time affected your experience? Was it clear how to report a maintenance issue directly?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which shared facility did you use recently? | Short open text | Let people explain the experience in their own words. Review this answer for: which shared facility did you use recently. |
| How suitable was it for the intended activity? | Short open text | Let people explain the experience in their own words. Review this answer for: how suitable was it for the intended activity. |
| What maintenance or access issue should be addressed? | Short open text | Let people explain the experience in their own words. Review this answer for: what maintenance or access issue should be addressed. |
| Which location or time affected your experience? | Short open text | Let people explain the experience in their own words. Review this answer for: which location or time affected your experience. |
| Was it clear how to report a maintenance issue directly? | Short open text | Let people explain the experience in their own words. Review this answer for: was it clear how to report a maintenance issue directly. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Check what your wording assumes.
Would you agree that workplace facilities was a completely positive experience?
Which shared facility did you use recently?
The initial wording assumes a positive evaluation. The revised question asks about the actual situation so a respondent can describe difficulty, uncertainty, or a different experience.
Build with SurveyTeams
Build your own workplace facilities questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
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Learn about the product ↗Before you send it
Questions, answered.
What should I learn from this workplace facilities questionnaire?
Prioritize practical improvements to shared spaces. Start with one decision you can act on rather than using the survey to confirm a preferred answer.
How should I interpret answers to “How suitable was it for the intended activity?”?
Read this answer for the concrete issue behind the response. Urgent hazards need the normal reporting channel, not a delayed survey response. Compare specific explanations instead of reducing every response to one average.
What would a practical next action look like?
Check the affected location and make the normal reporting route visible. This is an example action to investigate, not a guaranteed improvement.
When should I send this questionnaire?
Ask after respondents have experienced the specific situation in the first prompt: “Which shared facility did you use recently?” Allow enough time after a proposed change for people to experience it before repeating the questionnaire.
What should I check after changing the process?
After testing the action, revisit this original observation: Example respondents describe intermittent access problems in a particular shared space. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Can I use these questions in SurveyTeams?
Copy the questions or download TXT, CSV, JSON, or a Markdown worksheet and adapt them in your own survey. The product CTA opens registration and does not import the example. Verify the features and terms available in your account.
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