Which access step failed or confused you?
Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: learners cannot distinguish account setup from enrollment.
Learning and training / Survey guide
Learning and training · Practical survey guide
Learning platform access survey
Find obstacles before accessing course materials.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE QUESTIONNAIRE3 prompts
Try the first three questions here. Nothing is submitted or saved.
A useful starting point
Questions to understand the actual experience.
Find obstacles before accessing course materials. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Where did you look for assistance?
The assistance location reveals whether access support is discoverable before learners can open course materials. Improve the verified help route without collecting credentials or inferring that a navigation gap explains every login failure.
What access instruction would help?
Turn the requested improvement into a testable next step. One illustrative action is: explain both steps in the welcome checklist.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which access step failed or confused you? Where did you look for assistance? What access instruction would help?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that everything about learning platform access was clear and easy?
Which access step failed or confused you?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which access step failed or confused you? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| Where did you look for assistance? | Optional written explanation | Keep context that distinguishes different experiences. Do not collect login details. |
| What access instruction would help? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Explain both steps in the welcome checklist. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
From question to next step
Make the feedback useful.
Set the decision
Start with the decision: Find obstacles before accessing course materials.
Invite relevant voices
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which access step failed or confused you?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Choose an action
Explain both steps in the welcome checklist.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Learners cannot distinguish account setup from enrollment.
Choose an action to test
Explain both steps in the welcome checklist.
Check the experience again
After trying the change, repeat “Which access step failed or confused you?” with people who experienced it. Check whether they still describe the original issue: learners cannot distinguish account setup from enrollment. Compare explanations and sample context, rather than claiming the change caused an improvement.
Read the answers carefully
Keep the conclusion within the evidence.
Do not collect login details.
Learners cannot distinguish account setup from enrollment. This is a synthetic example, not a customer result. Do not collect login details.
Before you send it
Questions, answered.
Who should receive this questionnaire?
Learners and facilitators involved in the described activity. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
When should I ask these questions?
Ask after someone has encountered the situation described in “Which access step failed or confused you?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
What should I investigate in the answers?
Learners cannot distinguish account setup from enrollment. This is an illustrative pattern to look for, not a claim about your respondents. Do not collect login details.
What would a practical follow-up look like?
Explain both steps in the welcome checklist. After trying the change, repeat “Which access step failed or confused you?” with people who experienced it. Check whether they still describe the original issue: learners cannot distinguish account setup from enrollment. Compare explanations and sample context, rather than claiming the change caused an improvement.
How should I ask “Where did you look for assistance?”?
The assistance location reveals whether access support is discoverable before learners can open course materials. Improve the verified help route without collecting credentials or inferring that a navigation gap explains every login failure. Use an optional written explanation when predefined choices would hide relevant context.
Can I use the questions in SurveyTeams?
Copy the prompts or download TXT, CSV, JSON, or a Markdown worksheet, then adapt them in your own survey. The CTA opens registration; it does not import this example automatically. Verify available features in your account.
Build with SurveyTeams
Draft your own learning platform access questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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