Which changed workflow have you used since the release?
Short open textAsk about a workflow actually used after release; do not require evaluation of changes the person has not encountered.Product and software research / Survey guide
Product and software research · Practical field guide
Software release feedback survey
Understand how a specific change affected existing work.
Opens product registration. Example questions are not imported automatically.
DESIGN THE ANSWER SPACE
Did the change make that workflow easier or harder?
Short open textSeparate easier, unchanged, and harder experiences and tie the answer to the named workflow.What should be clarified before the next release?
Short open textIdentify information needed before the next release rather than assuming the product change itself must be reversed.Suggested formats to adapt, not preconfigured product fields.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Example release answers describe a removed shortcut that supported a frequent task.
Choose an action to test
Explain the change and investigate a supported replacement for that specific task.
Check the experience again
After testing the action, revisit this original observation: Example release answers describe a removed shortcut that supported a frequent task. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Read the answers carefully
What the answers cannot tell you.
Compare users who experienced the change; untouched users cannot evaluate it.
Example release answers describe a removed shortcut that supported a frequent task. This is an illustrative interpretation problem rather than a real customer result. Explain the change and investigate a supported replacement for that specific task.
From question to next step
Make the feedback useful.
Set the decision
Write down the decision you want this questionnaire to support: understand how a specific change affected existing work.
Invite relevant voices
Invite people who experienced the relevant situation. Explain response handling and include an optional skip or not-applicable route. Compare users who experienced the change; untouched users cannot evaluate it.
Choose an action
Explain the change and investigate a supported replacement for that specific task.
A useful starting point
A questionnaire for software release.
Understand how a specific change affected existing work. Choose the questions that fit the experience you are investigating; avoid asking people to evaluate a step they did not encounter.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which changed workflow have you used since the release?
Ask about a workflow actually used after release; do not require evaluation of changes the person has not encountered.
Did the change make that workflow easier or harder?
Separate easier, unchanged, and harder experiences and tie the answer to the named workflow.
What should be clarified before the next release?
Identify information needed before the next release rather than assuming the product change itself must be reversed.
Was it clear why the workflow changed?
Check whether the reason was understood; understanding a change does not necessarily imply agreement with it.
Which previous shortcut do you still need?
Find the task supported by an old shortcut so a replacement can address the need rather than reproduce the exact control.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which changed workflow have you used since the release? Did the change make that workflow easier or harder? What should be clarified before the next release? Was it clear why the workflow changed? Which previous shortcut do you still need?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which changed workflow have you used since the release? | Short open text | Ask about a workflow actually used after release; do not require evaluation of changes the person has not encountered. |
| Did the change make that workflow easier or harder? | Short open text | Separate easier, unchanged, and harder experiences and tie the answer to the named workflow. |
| What should be clarified before the next release? | Short open text | Identify information needed before the next release rather than assuming the product change itself must be reversed. |
| Was it clear why the workflow changed? | Short open text | Check whether the reason was understood; understanding a change does not necessarily imply agreement with it. |
| Which previous shortcut do you still need? | Short open text | Find the task supported by an old shortcut so a replacement can address the need rather than reproduce the exact control. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Check what your wording assumes.
Would you agree that software release feedback was a completely positive experience?
Which changed workflow have you used since the release?
The initial wording assumes a positive evaluation. The revised question asks about the actual situation so a respondent can describe difficulty, uncertainty, or a different experience.
Inside the product
Build and preview your questionnaire in SurveyTeams
Build questions around an experienced task, keeping reports of difficulty separate from feature preferences. The actual product screenshot shows a separate synthetic post-event demonstration; the example questions on this page are not already loaded in the product.
- Start a manual draft with a title that tells respondents why you are asking. Understand how a specific change affected existing work.
- Copy or download the relevant example questions above, then create and add the questions in your draft. Review the question notes before deciding which prompts to keep.
- Check the respondent preview, especially this wording: “Which changed workflow have you used since the release?” Include a way to say none or not applicable, and review your response-handling instructions.
Screenshots demonstrate creation and preview. Distribution and results are separate steps; availability varies by account and plan.
Build with SurveyTeams
Build your own software release questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
Learn about the product ↗Before you send it
Questions, answered.
What should I learn from this software release questionnaire?
Understand how a specific change affected existing work. Start with one decision you can act on rather than using the survey to confirm a preferred answer.
What should I look for in the answer to “Did the change make that workflow easier or harder?”?
Separate easier, unchanged, and harder experiences and tie the answer to the named workflow.
What would a practical next action look like?
Explain the change and investigate a supported replacement for that specific task. This is an example action to investigate, not a guaranteed improvement.
When should I send this questionnaire?
Ask after respondents have experienced the specific situation in the first prompt: “Which changed workflow have you used since the release?” Allow enough time after a proposed change for people to experience it before repeating the questionnaire.
What should I check after changing the process?
After testing the action, revisit this original observation: Example release answers describe a removed shortcut that supported a frequent task. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Can I use these questions in SurveyTeams?
Copy the questions or download TXT, CSV, JSON, or a Markdown worksheet and adapt them in your own survey. The product CTA opens registration and does not import the example. Verify the features and terms available in your account.
Does the product screenshot contain this questionnaire?
It shows a separate synthetic event-feedback example used to demonstrate the real builder. Copy or download the questions on this page and adapt them in your own draft. Registration does not import them automatically.
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