Which issue remained unresolved?
An unresolved issue identifies what remained after completion and requires an appropriate contact or review. Clarify scope without assuming feedback proves a service failure.
Service businesses / Survey guide
Service businesses · Practical survey guide
Service follow-up communication survey
Understand support needs after a completed service.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE QUESTIONNAIRE3 prompts
Try the first three questions here. Nothing is submitted or saved.
Read the answers carefully
Keep the conclusion within the evidence.
Do not imply unlimited follow-up support.
Clients cannot identify who handles post-service questions. This is a synthetic example, not a customer result. Do not imply unlimited follow-up support.
A useful starting point
Questions to understand the actual experience.
Understand support needs after a completed service. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What contact route was unclear?
An unclear contact route reveals whether customers can identify the right source for questions after completion. Explain actual support scope and official references, without promising ongoing service or interpreting guarantees from feedback alone.
What follow-up information would help?
Helpful follow-up information identifies the next step or contact customers need after delivery. Explain verified support arrangements without promising coverage beyond actual conditions.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which issue remained unresolved? What contact route was unclear? What follow-up information would help?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Clients cannot identify who handles post-service questions.
Choose an action to test
Provide a clear verified support route.
Check the experience again
After trying the change, repeat “Which issue remained unresolved?” with people who experienced it. Check whether they still describe the original issue: clients cannot identify who handles post-service questions. Compare explanations and sample context, rather than claiming the change caused an improvement.
Before you send it
Check what your wording assumes.
Would you agree that everything about service follow-up communication was clear and easy?
Which issue remained unresolved?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which issue remained unresolved? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| What contact route was unclear? | Optional written explanation | Keep context that distinguishes different experiences. Do not imply unlimited follow-up support. |
| What follow-up information would help? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Provide a clear verified support route. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
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Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
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Opens product registration. Example questions are not imported automatically.
Learn about the product ↗From question to next step
Make the feedback useful.
Set the decision
Start with the decision: Understand support needs after a completed service.
Invite relevant voices
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which issue remained unresolved?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Choose an action
Provide a clear verified support route.
Before you send it
Questions, answered.
Who should receive this questionnaire?
Clients or service owners involved in the described visit or engagement. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
When should I ask these questions?
Ask after someone has encountered the situation described in “Which issue remained unresolved?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
What should I investigate in the answers?
Clients cannot identify who handles post-service questions. This is an illustrative pattern to look for, not a claim about your respondents. Do not imply unlimited follow-up support.
What would a practical follow-up look like?
Provide a clear verified support route. After trying the change, repeat “Which issue remained unresolved?” with people who experienced it. Check whether they still describe the original issue: clients cannot identify who handles post-service questions. Compare explanations and sample context, rather than claiming the change caused an improvement.
How should I ask “What contact route was unclear?”?
An unclear contact route reveals whether customers can identify the right source for questions after completion. Explain actual support scope and official references, without promising ongoing service or interpreting guarantees from feedback alone. Use an optional written explanation when predefined choices would hide relevant context.
Can I use the questions in SurveyTeams?
Copy the prompts or download TXT, CSV, JSON, or a Markdown worksheet, then adapt them in your own survey. The CTA opens registration; it does not import this example automatically. Verify available features in your account.
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