Which setting were you looking for?
Optional short textRetain the specific point or condition described; avoid replacing it with an unexplained rating.Product and software research / Survey guide
Product and software research · Practical survey guide
Settings organization survey
Improve navigation among product configuration options.
Opens product registration. Example questions are not imported automatically.
DESIGN THE ANSWER SPACE
Where did you expect it to appear?
Optional written explanationKeep context that distinguishes different experiences. Do not infer authorization from discoverability.What grouping would make sense?
Optional improvement suggestionKeep the suggested change separate from whether it has been tested. Test a clearer personal-settings grouping.Suggested formats to adapt, not preconfigured product fields.
A useful starting point
Questions to understand the actual experience.
Improve navigation among product configuration options. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which setting were you looking for?
The setting sought identifies a concrete configuration task users could not locate. Confirm it exists before treating the feedback as a discoverability problem.
Where did you expect it to appear?
The expected setting location exposes a mismatch between users' mental grouping and the configuration structure. Improve relevant labels or cross-references, without implying that every requested setting exists or should become available.
What grouping would make sense?
A proposed grouping identifies the conceptual relationship users expect between settings. Test relevant labels and routes without implying every requested configuration should be offered.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which setting were you looking for? Where did you expect it to appear? What grouping would make sense?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which setting were you looking for? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| Where did you expect it to appear? | Optional written explanation | Keep context that distinguishes different experiences. Do not infer authorization from discoverability. |
| What grouping would make sense? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Test a clearer personal-settings grouping. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Check what your wording assumes.
Would you agree that everything about settings organization was clear and easy?
Which setting were you looking for?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
Read the answers carefully
Keep the conclusion within the evidence.
Do not infer authorization from discoverability.
Users expect notification options under their profile. This is a synthetic example, not a customer result. Do not infer authorization from discoverability.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Users expect notification options under their profile.
Choose an action to test
Test a clearer personal-settings grouping.
Check the experience again
After trying the change, repeat “Which setting were you looking for?” with people who experienced it. Check whether they still describe the original issue: users expect notification options under their profile. Compare explanations and sample context, rather than claiming the change caused an improvement.
From question to next step
Make the feedback useful.
Set the decision
Start with the decision: Improve navigation among product configuration options.
Invite relevant voices
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which setting were you looking for?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Choose an action
Test a clearer personal-settings grouping.
Before you send it
Questions, answered.
Who should receive this questionnaire?
Product users who attempted the described task. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
When should I ask these questions?
Ask after someone has encountered the situation described in “Which setting were you looking for?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
What should I investigate in the answers?
Users expect notification options under their profile. This is an illustrative pattern to look for, not a claim about your respondents. Do not infer authorization from discoverability.
What would a practical follow-up look like?
Test a clearer personal-settings grouping. After trying the change, repeat “Which setting were you looking for?” with people who experienced it. Check whether they still describe the original issue: users expect notification options under their profile. Compare explanations and sample context, rather than claiming the change caused an improvement.
How should I ask “Where did you expect it to appear?”?
The expected setting location exposes a mismatch between users' mental grouping and the configuration structure. Improve relevant labels or cross-references, without implying that every requested setting exists or should become available. Use an optional written explanation when predefined choices would hide relevant context.
Can I use the questions in SurveyTeams?
Copy the prompts or download TXT, CSV, JSON, or a Markdown worksheet, then adapt them in your own survey. The CTA opens registration; it does not import this example automatically. Verify available features in your account.
Build with SurveyTeams
Draft your own settings organization questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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