Which transfer point was confusing?
Read for transfer location. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
Transit interchange survey
Improve connections between services.
Opens product registration. Example questions are not imported automatically.
FOLLOW THE FEEDBACK
- Understand the context
Which transfer point was confusing?
- Investigate the friction
How did you find onward departures?
- Choose a next check
What connection information was missing?
A planning aid, not automated analysis of your answers.
Read the answers carefully
What these answers cannot establish.
Separate navigation from service reliability.
Exit labels omit connecting routes. This is an illustrative pattern, not observed customer data. Separate navigation from service reliability.
A useful starting point
Three questions for this specific decision.
Improve connections between services. These prompts examine transfer location, departure discovery, connection gap. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
How did you find onward departures?
Read for departure discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What connection information was missing?
Read for connection gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which transfer point was confusing? How did you find onward departures? What connection information was missing?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Exit labels omit connecting routes.
Choose an action to test
Test route labels at exits.
Check the experience again
After testing this change—Test route labels at exits.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Exit labels omit connecting routes.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Which transfer point was confusing?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which transfer point was confusing? | Optional free text; none or not applicable accepted | Read for transfer location. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| How did you find onward departures? | Optional free text; none or not applicable accepted | Read for departure discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What connection information was missing? | Optional free text; none or not applicable accepted | Read for connection gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Improve connections between services.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Separate navigation from service reliability. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
Learn about the product ↗From question to next step
Make the feedback useful.
Set the decision
Improve connections between services.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Test route labels at exits.
Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for transfer location. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Improve connections between services.
What should I preserve in the second answer?
Read for departure discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for connection gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Separate navigation from service reliability.
What would a practical follow-up look like?
Test route labels at exits. After testing this change—Test route labels at exits.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Exit labels omit connecting routes.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
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