Set the decision
Write down the decision you want this questionnaire to support: understand whether rules and reporting paths are clear.
Communities and membership / Survey guide
Communities and membership · Practical field guide
Community moderation feedback survey
Understand whether rules and reporting paths are clear.
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BEFORE YOU INVITE PEOPLE
Local planning aid. No answers are submitted or saved.
From question to next step
Make the feedback useful.
Invite relevant voices
Invite people who experienced the relevant situation. Explain response handling and include an optional skip or not-applicable route. Sensitive reports should use the established reporting process rather than public survey comments.
Choose an action
Add a neutral example and clarify the reporting and appeal routes where they exist.
Read the answers carefully
What the answers cannot tell you.
Sensitive reports should use the established reporting process rather than public survey comments.
Example members know a rule exists but cannot tell how it applies to a common situation. This is an illustrative interpretation problem rather than a real customer result. Add a neutral example and clarify the reporting and appeal routes where they exist.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Example members know a rule exists but cannot tell how it applies to a common situation.
Choose an action to test
Add a neutral example and clarify the reporting and appeal routes where they exist.
Check the experience again
After testing the action, revisit this original observation: Example members know a rule exists but cannot tell how it applies to a common situation. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
A useful starting point
A questionnaire for community moderation.
Understand whether rules and reporting paths are clear. Choose the questions that fit the experience you are investigating; avoid asking people to evaluate a step they did not encounter.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
How easy is it to understand the community rules?
Locate a rule whose meaning members cannot apply to a real discussion. Provide a neutral approved example rather than assume more prominent rules resolve interpretation problems.
Do you know how to report a concern?
Check whether members can identify the established concern-reporting route. Make it discoverable while keeping allegations and identifiable incident details out of general questionnaire comments.
What would make moderation decisions easier to understand?
Identify missing context that would explain a moderation decision's basis or review route. Describe the actual process without implying every disputed decision must be reversed.
How clear is the explanation after a moderation decision?
Check whether the explanation identifies the relevant rule and what happens next. Separate unclear communication from disagreement with the decision or disclosure of another person's case.
Which rule needs a concrete example?
Choose a rule that needs a realistic boundary example so members can distinguish allowed disagreement from prohibited conduct. Have the responsible moderation team verify that example.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. How easy is it to understand the community rules? Do you know how to report a concern? What would make moderation decisions easier to understand? How clear is the explanation after a moderation decision? Which rule needs a concrete example?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that community moderation feedback was a completely positive experience?
How easy is it to understand the community rules?
The initial wording assumes a positive evaluation. The revised question asks about the actual situation so a respondent can describe difficulty, uncertainty, or a different experience.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| How easy is it to understand the community rules? | Short open text | Let people explain the experience in their own words. Review this answer for: how easy is it to understand the community rules. |
| Do you know how to report a concern? | Short open text | Let people explain the experience in their own words. Review this answer for: do you know how to report a concern. |
| What would make moderation decisions easier to understand? | Short open text | Let people explain the experience in their own words. Review this answer for: what would make moderation decisions easier to understand. |
| How clear is the explanation after a moderation decision? | Short open text | Let people explain the experience in their own words. Review this answer for: how clear is the explanation after a moderation decision. |
| Which rule needs a concrete example? | Short open text | Let people explain the experience in their own words. Review this answer for: which rule needs a concrete example. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
What should I learn from this community moderation questionnaire?
Understand whether rules and reporting paths are clear. Start with one decision you can act on rather than using the survey to confirm a preferred answer.
How should I interpret answers to “Do you know how to report a concern?”?
Read this answer for the concrete issue behind the response. Sensitive reports should use the established reporting process rather than public survey comments. Compare specific explanations instead of reducing every response to one average.
What would a practical next action look like?
Add a neutral example and clarify the reporting and appeal routes where they exist. This is an example action to investigate, not a guaranteed improvement.
When should I send this questionnaire?
Ask after respondents have experienced the specific situation in the first prompt: “How easy is it to understand the community rules?” Allow enough time after a proposed change for people to experience it before repeating the questionnaire.
What should I check after changing the process?
After testing the action, revisit this original observation: Example members know a rule exists but cannot tell how it applies to a common situation. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Can I use these questions in SurveyTeams?
Copy the questions or download TXT, CSV, JSON, or a Markdown worksheet and adapt them in your own survey. The product CTA opens registration and does not import the example. Verify the features and terms available in your account.
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