Which rule needs an example?
Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members interpret disagreement and harassment as the same category.
Communities and membership · Practical survey guide
Check whether participation rules are understandable.
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BEFORE YOU INVITE PEOPLE
Local planning aid. No answers are submitted or saved.
A useful starting point
Check whether participation rules are understandable. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members interpret disagreement and harassment as the same category.
A behavior boundary shows where a participation rule permits competing interpretations. Describe the specific permitted or restricted behavior and an appropriate clarification route without adjudicating individual allegations.
Turn the requested improvement into a testable next step. One illustrative action is: provide approved examples of respectful disagreement.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which rule needs an example? What behavior boundary was unclear? What explanation would help?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Would you agree that everything about community rules clarity was clear and easy?
Which rule needs an example?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
Choose the response format
| Question | Suggested format | What to preserve |
|---|---|---|
| Which rule needs an example? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| What behavior boundary was unclear? | Optional written explanation | Keep context that distinguishes different experiences. Do not collect allegations through a general survey. |
| What explanation would help? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Provide approved examples of respectful disagreement. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
From question to next step
Start with the decision: Check whether participation rules are understandable.
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which rule needs an example?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Provide approved examples of respectful disagreement.
A worked interpretation example
Illustrative scenario. These are not customer results.
Members interpret disagreement and harassment as the same category.
Provide approved examples of respectful disagreement.
After trying the change, repeat “Which rule needs an example?” with people who experienced it. Check whether they still describe the original issue: members interpret disagreement and harassment as the same category. Compare explanations and sample context, rather than claiming the change caused an improvement.
Read the answers carefully
Do not collect allegations through a general survey.
Members interpret disagreement and harassment as the same category. This is a synthetic example, not a customer result. Do not collect allegations through a general survey.
Before you send it
Members and volunteers involved in the described activity. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
Ask after someone has encountered the situation described in “Which rule needs an example?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Members interpret disagreement and harassment as the same category. This is an illustrative pattern to look for, not a claim about your respondents. Do not collect allegations through a general survey.
Provide approved examples of respectful disagreement. After trying the change, repeat “Which rule needs an example?” with people who experienced it. Check whether they still describe the original issue: members interpret disagreement and harassment as the same category. Compare explanations and sample context, rather than claiming the change caused an improvement.
A behavior boundary shows where a participation rule permits competing interpretations. Describe the specific permitted or restricted behavior and an appropriate clarification route without adjudicating individual allegations. Use an optional written explanation when predefined choices would hide relevant context.
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