Set the decision
Write down the decision you want this questionnaire to support: improve how members find and use shared resources.
Communities and membership / Survey guide
Communities and membership · Practical field guide
Community resource library feedback survey
Improve how members find and use shared resources.
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YOUR DRAFTING BRIEF
Draft a questionnaire to help with this goal: Improve how members find and use shared resources. Include neutral questions and allow people to skip situations they did not experience. Do not assume: Download counts alone do not establish usefulness.
An example brief you can adapt. This preview does not call an AI service.
From question to next step
Make the feedback useful.
Invite relevant voices
Invite people who experienced the relevant situation. Explain response handling and include an optional skip or not-applicable route. Download counts alone do not establish usefulness.
Choose an action
Label the maintained resource and clarify its intended use.
Read the answers carefully
What the answers cannot tell you.
Download counts alone do not establish usefulness.
Example members locate a document but cannot tell whether it is current. This is an illustrative interpretation problem rather than a real customer result. Label the maintained resource and clarify its intended use.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Example members locate a document but cannot tell whether it is current.
Choose an action to test
Label the maintained resource and clarify its intended use.
Check the experience again
After testing the action, revisit this original observation: Example members locate a document but cannot tell whether it is current. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
A useful starting point
A questionnaire for community resource library.
Improve how members find and use shared resources. Choose the questions that fit the experience you are investigating; avoid asking people to evaluate a step they did not encounter.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What resource were you looking for?
A specific resource need establishes what the library should help a member accomplish. Compare that task with available material before interpreting low downloads as evidence of little demand.
Could you find the latest relevant version?
Version discovery reveals whether members can identify suitable current material. Improve dates, labels and source references while verifying that the document itself remains appropriate for the intended task.
Which description was unclear?
Unclear descriptions expose terminology that prevents members from recognizing relevant resources. Test a task-oriented summary rather than assuming a new category or extra documents will solve the problem.
What resource would help a task you currently face?
Current task needs distinguish useful additions from broad requests for more content. Investigate existing coverage and prerequisites before commissioning material that repeats another resource's purpose.
What would make contributing a resource easier?
Contribution barriers reveal whether members understand suitability, submission and review expectations. Explain the actual sharing process without encouraging uploads of private or unverified material.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What resource were you looking for? Could you find the latest relevant version? Which description was unclear? What resource would help a task you currently face? What would make contributing a resource easier?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that community resource library feedback was a completely positive experience?
What resource were you looking for?
The initial wording assumes a positive evaluation. The revised question asks about the actual situation so a respondent can describe difficulty, uncertainty, or a different experience.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| What resource were you looking for? | Short open text | Let people explain the experience in their own words. Review this answer for: what resource were you looking for. |
| Could you find the latest relevant version? | Short open text | Let people explain the experience in their own words. Review this answer for: could you find the latest relevant version. |
| Which description was unclear? | Short open text | Let people explain the experience in their own words. Review this answer for: which description was unclear. |
| What resource would help a task you currently face? | Short open text | Let people explain the experience in their own words. Review this answer for: what resource would help a task you currently face. |
| What would make contributing a resource easier? | Short open text | Let people explain the experience in their own words. Review this answer for: what would make contributing a resource easier. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
What should I learn from this community resource library questionnaire?
Improve how members find and use shared resources. Start with one decision you can act on rather than using the survey to confirm a preferred answer.
How should I interpret answers to “Could you find the latest relevant version?”?
Read this answer for the concrete issue behind the response. Download counts alone do not establish usefulness. Compare specific explanations instead of reducing every response to one average.
What would a practical next action look like?
Label the maintained resource and clarify its intended use. This is an example action to investigate, not a guaranteed improvement.
When should I send this questionnaire?
Ask after respondents have experienced the specific situation in the first prompt: “What resource were you looking for?” Allow enough time after a proposed change for people to experience it before repeating the questionnaire.
What should I check after changing the process?
After testing the action, revisit this original observation: Example members locate a document but cannot tell whether it is current. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Can I use these questions in SurveyTeams?
Copy the questions or download TXT, CSV, JSON, or a Markdown worksheet and adapt them in your own survey. The product CTA opens registration and does not import the example. Verify the features and terms available in your account.
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Build your own community resource library questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
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