Which topic were you trying to find?
Optional short textRetain the specific point or condition described; avoid replacing it with an unexplained rating.Communities and membership / Survey guide
Communities and membership · Practical survey guide
Community topic discovery survey
Help members find relevant discussions.
Opens product registration. Example questions are not imported automatically.
DESIGN THE ANSWER SPACE
What category label was confusing?
Optional written explanationKeep context that distinguishes different experiences. Views do not establish participation value.What search aid would help?
Optional improvement suggestionKeep the suggested change separate from whether it has been tested. Add task-oriented category descriptions.Suggested formats to adapt, not preconfigured product fields.
A useful starting point
Questions to understand the actual experience.
Help members find relevant discussions. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which topic were you trying to find?
Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members search by task but categories use internal program names.
What category label was confusing?
A confusing category label exposes a mismatch between member terminology and discussion organization. Test a clearer label or description against the topic people were trying to locate.
What search aid would help?
Turn the requested improvement into a testable next step. One illustrative action is: add task-oriented category descriptions.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which topic were you trying to find? What category label was confusing? What search aid would help?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that everything about community topic discovery was clear and easy?
Which topic were you trying to find?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which topic were you trying to find? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| What category label was confusing? | Optional written explanation | Keep context that distinguishes different experiences. Views do not establish participation value. |
| What search aid would help? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Add task-oriented category descriptions. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
From question to next step
Make the feedback useful.
Set the decision
Start with the decision: Help members find relevant discussions.
Invite relevant voices
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which topic were you trying to find?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Choose an action
Add task-oriented category descriptions.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Members search by task but categories use internal program names.
Choose an action to test
Add task-oriented category descriptions.
Check the experience again
After trying the change, repeat “Which topic were you trying to find?” with people who experienced it. Check whether they still describe the original issue: members search by task but categories use internal program names. Compare explanations and sample context, rather than claiming the change caused an improvement.
Read the answers carefully
Keep the conclusion within the evidence.
Views do not establish participation value.
Members search by task but categories use internal program names. This is a synthetic example, not a customer result. Views do not establish participation value.
Before you send it
Questions, answered.
Who should receive this questionnaire?
Members and volunteers involved in the described activity. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
When should I ask these questions?
Ask after someone has encountered the situation described in “Which topic were you trying to find?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
What should I investigate in the answers?
Members search by task but categories use internal program names. This is an illustrative pattern to look for, not a claim about your respondents. Views do not establish participation value.
What would a practical follow-up look like?
Add task-oriented category descriptions. After trying the change, repeat “Which topic were you trying to find?” with people who experienced it. Check whether they still describe the original issue: members search by task but categories use internal program names. Compare explanations and sample context, rather than claiming the change caused an improvement.
How should I ask “What category label was confusing?”?
A confusing category label exposes a mismatch between member terminology and discussion organization. Test a clearer label or description against the topic people were trying to locate. Use an optional written explanation when predefined choices would hide relevant context.
Can I use the questions in SurveyTeams?
Copy the prompts or download TXT, CSV, JSON, or a Markdown worksheet, then adapt them in your own survey. The CTA opens registration; it does not import this example automatically. Verify available features in your account.
Build with SurveyTeams
Draft your own community topic discovery questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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