Where did you find boarding instructions?
Read for instruction channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
Ferry boarding survey
Clarify ferry boarding arrangements.
Opens product registration. Example questions are not imported automatically.
CHOOSE YOUR STARTING QUESTIONS
Keep only prompts your respondents can answer. All questions remain available below.
3 questions selected. Nothing is submitted.
A useful starting point
Three questions for this specific decision.
Clarify ferry boarding arrangements. These prompts examine instruction channel, queue comprehension, update need. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which queue rule was unclear?
Read for queue comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What update did you need?
Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Where did you find boarding instructions? Which queue rule was unclear? What update did you need?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Where did you find boarding instructions?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Where did you find boarding instructions? | Optional free text; none or not applicable accepted | Read for instruction channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| Which queue rule was unclear? | Optional free text; none or not applicable accepted | Read for queue comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What update did you need? | Optional free text; none or not applicable accepted | Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
From question to next step
Make the feedback useful.
Set the decision
Clarify ferry boarding arrangements.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Separate boarding labels by travel mode.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Pedestrian and vehicle queues share labels.
Choose an action to test
Separate boarding labels by travel mode.
Check the experience again
After testing this change—Separate boarding labels by travel mode.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Pedestrian and vehicle queues share labels.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Read the answers carefully
What these answers cannot establish.
Avoid collecting ticket identifiers.
Pedestrian and vehicle queues share labels. This is an illustrative pattern, not observed customer data. Avoid collecting ticket identifiers.
Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for instruction channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Clarify ferry boarding arrangements.
What should I preserve in the second answer?
Read for queue comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Avoid collecting ticket identifiers.
What would a practical follow-up look like?
Separate boarding labels by travel mode. After testing this change—Separate boarding labels by travel mode.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Pedestrian and vehicle queues share labels.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Clarify ferry boarding arrangements.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Avoid collecting ticket identifiers. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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