Which stop detail was unclear?
Read for stop identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
Bus stop information survey
Find missing boarding information.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE QUESTIONNAIRE3 prompts
Try the first three questions here. Nothing is submitted or saved.
A useful starting point
Three questions for this specific decision.
Find missing boarding information. These prompts examine stop identification, information timing, boarding needs. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
When did you check arrivals?
Read for information timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What boarding guidance was missing?
Read for boarding needs. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which stop detail was unclear? When did you check arrivals? What boarding guidance was missing?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Destination signs contradict the map.
Choose an action to test
Reconcile stop names across signs.
Check the experience again
After testing this change—Reconcile stop names across signs.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Destination signs contradict the map.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which stop detail was unclear? | Optional free text; none or not applicable accepted | Read for stop identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| When did you check arrivals? | Optional free text; none or not applicable accepted | Read for information timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What boarding guidance was missing? | Optional free text; none or not applicable accepted | Read for boarding needs. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Which stop detail was unclear?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
From question to next step
Make the feedback useful.
Set the decision
Find missing boarding information.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Reconcile stop names across signs.
Read the answers carefully
What these answers cannot establish.
Delay complaints do not identify signage causes.
Destination signs contradict the map. This is an illustrative pattern, not observed customer data. Delay complaints do not identify signage causes.
Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for stop identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Find missing boarding information.
What should I preserve in the second answer?
Read for information timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for boarding needs. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Delay complaints do not identify signage causes.
What would a practical follow-up look like?
Reconcile stop names across signs. After testing this change—Reconcile stop names across signs.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Destination signs contradict the map.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Find missing boarding information.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Delay complaints do not identify signage causes. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
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