Set the decision
Assess contextual help relevance.
Product and software research / Survey guide
Product and software research · A focused questionnaire
Help widget context survey
Assess contextual help relevance.
Opens product registration. Example questions are not imported automatically.
FOLLOW THE FEEDBACK
- Understand the context
Which task needed help?
- Investigate the friction
What suggested article was irrelevant?
- Choose a next check
What explanation was missing?
A planning aid, not automated analysis of your answers.
From question to next step
Make the feedback useful.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Test step-specific help references.
Read the answers carefully
What these answers cannot establish.
Do not imply AI assistance is enabled.
Help suggestions ignore the active setup step. This is an illustrative pattern, not observed customer data. Do not imply AI assistance is enabled.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Help suggestions ignore the active setup step.
Choose an action to test
Test step-specific help references.
Check the experience again
After testing this change—Test step-specific help references.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Help suggestions ignore the active setup step.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
A useful starting point
Three questions for this specific decision.
Assess contextual help relevance. These prompts examine task intent, suggestion mismatch, content gap. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which task needed help?
Read for task intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What suggested article was irrelevant?
Read for suggestion mismatch. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What explanation was missing?
Read for content gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which task needed help? What suggested article was irrelevant? What explanation was missing?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Which task needed help?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which task needed help? | Optional free text; none or not applicable accepted | Read for task intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What suggested article was irrelevant? | Optional free text; none or not applicable accepted | Read for suggestion mismatch. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What explanation was missing? | Optional free text; none or not applicable accepted | Read for content gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
Who should answer?
Product users who attempted the specific interface or workflow task; use synthetic examples without private records. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for task intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Assess contextual help relevance.
What should I preserve in the second answer?
Read for suggestion mismatch. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for content gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Do not imply AI assistance is enabled.
What would a practical follow-up look like?
Test step-specific help references. After testing this change—Test step-specific help references.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Help suggestions ignore the active setup step.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Assess contextual help relevance.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Do not imply AI assistance is enabled. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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