Which topic suited office hours?
A topic suited to office hours identifies the scope people find useful in that setting. Clarify alternatives for questions outside the session's purpose.
People at work · Practical survey guide
Check whether drop-in support is accessible.
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A useful starting point
Check whether drop-in support is accessible. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
A topic suited to office hours identifies the scope people find useful in that setting. Clarify alternatives for questions outside the session's purpose.
Attendance barriers distinguish timing, unclear scope and the available route for seeking help. Explain actual alternatives and participation conditions, without assuming nonattendance means people have no questions or need no support.
A scheduling suggestion identifies a practical access change for people who could use the sessions. Compare shift or availability constraints without interpreting nonattendance as lack of need.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which topic suited office hours? What prevented attending? What scheduling change would help?
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Examples to adapt, rather than a validated research instrument.
A worked interpretation example
Illustrative scenario. These are not customer results.
Shift colleagues cannot attend afternoon sessions.
Alternate session times across shifts.
After trying the change, repeat “Which topic suited office hours?” with people who experienced it. Check whether they still describe the original issue: shift colleagues cannot attend afternoon sessions. Compare explanations and sample context, rather than claiming the change caused an improvement.
Choose the response format
| Question | Suggested format | What to preserve |
|---|---|---|
| Which topic suited office hours? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| What prevented attending? | Optional written explanation | Keep context that distinguishes different experiences. Attendance alone does not measure usefulness. |
| What scheduling change would help? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Alternate session times across shifts. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Would you agree that everything about manager office hours was clear and easy?
Which topic suited office hours?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
From question to next step
Start with the decision: Check whether drop-in support is accessible.
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which topic suited office hours?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Alternate session times across shifts.
Read the answers carefully
Attendance alone does not measure usefulness.
Shift colleagues cannot attend afternoon sessions. This is a synthetic example, not a customer result. Attendance alone does not measure usefulness.
Before you send it
People and team leaders who experienced the working arrangement. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
Ask after someone has encountered the situation described in “Which topic suited office hours?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Shift colleagues cannot attend afternoon sessions. This is an illustrative pattern to look for, not a claim about your respondents. Attendance alone does not measure usefulness.
Alternate session times across shifts. After trying the change, repeat “Which topic suited office hours?” with people who experienced it. Check whether they still describe the original issue: shift colleagues cannot attend afternoon sessions. Compare explanations and sample context, rather than claiming the change caused an improvement.
Attendance barriers distinguish timing, unclear scope and the available route for seeking help. Explain actual alternatives and participation conditions, without assuming nonattendance means people have no questions or need no support. Use an optional written explanation when predefined choices would hide relevant context.
Copy the prompts or download TXT, CSV, JSON, or a Markdown worksheet, then adapt them in your own survey. The CTA opens registration; it does not import this example automatically. Verify available features in your account.
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