Set the decision
Write down the decision you want this questionnaire to support: learn whether members can find relevant contacts in a directory.
Communities and membership / Survey guide
Communities and membership · Practical field guide
Member directory usability survey
Learn whether members can find relevant contacts in a directory.
Opens product registration. Example questions are not imported automatically.
FOLLOW THE FEEDBACK
- Understand the context
What kind of contact were you trying to find?
- Investigate the friction
Which search or profile detail helped?
- Choose a next check
What would make the directory more useful?
A planning aid, not automated analysis of your answers.
From question to next step
Make the feedback useful.
Invite relevant voices
Invite people who experienced the relevant situation. Explain response handling and include an optional skip or not-applicable route. Do not request private contact information or assume members want public visibility.
Choose an action
Clarify contact preferences and improve the relevant directory information.
Read the answers carefully
What the answers cannot tell you.
Do not request private contact information or assume members want public visibility.
Illustrative members find profiles but cannot tell which contact route is appropriate. This is an illustrative interpretation problem rather than a real customer result. Clarify contact preferences and improve the relevant directory information.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Illustrative members find profiles but cannot tell which contact route is appropriate.
Choose an action to test
Clarify contact preferences and improve the relevant directory information.
Check the experience again
After testing the action, revisit this original observation: Illustrative members find profiles but cannot tell which contact route is appropriate. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
A useful starting point
A questionnaire for member directory usability.
Learn whether members can find relevant contacts in a directory. Choose the questions that fit the experience you are investigating; avoid asking people to evaluate a step they did not encounter.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What kind of contact were you trying to find?
The intended contact establishes which directory fields or categories matter to a real task. Improve discovery around that need without requesting the identity or private details of the person sought.
Which search or profile detail helped?
Helpful search or profile details reveal how members narrow a directory successfully. Preserve useful terminology and context without assuming that additional personal information should become publicly visible.
What information was missing?
A missing directory detail identifies what prevents a relevant connection. Evaluate whether the information can be offered voluntarily and appropriately rather than collecting private contact data by default.
Was it clear how to contact someone appropriately?
Contact guidance helps members distinguish appropriate outreach from unwanted exposure. Explain available routes and visibility choices without assuming that a directory listing is permission for any kind of contact.
What would make the directory more useful?
Suggested improvements connect directory design to a practical search or outreach task. Prioritize relevant discovery and consent-aware contact routes instead of treating a larger profile as inherently more useful.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What kind of contact were you trying to find? Which search or profile detail helped? What information was missing? Was it clear how to contact someone appropriately? What would make the directory more useful?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that member directory usability was a completely positive experience?
What kind of contact were you trying to find?
The initial wording assumes a positive evaluation. The revised question asks about the actual situation so a respondent can describe difficulty, uncertainty, or a different experience.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| What kind of contact were you trying to find? | Short open text | Let people explain the experience in their own words. Review this answer for: what kind of contact were you trying to find. |
| Which search or profile detail helped? | Short open text | Let people explain the experience in their own words. Review this answer for: which search or profile detail helped. |
| What information was missing? | Short open text | Let people explain the experience in their own words. Review this answer for: what information was missing. |
| Was it clear how to contact someone appropriately? | Short open text | Let people explain the experience in their own words. Review this answer for: was it clear how to contact someone appropriately. |
| What would make the directory more useful? | Short open text | Let people explain the experience in their own words. Review this answer for: what would make the directory more useful. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
What should I learn from this member directory usability questionnaire?
Learn whether members can find relevant contacts in a directory. Start with one decision you can act on rather than using the survey to confirm a preferred answer.
How should I interpret answers to “Which search or profile detail helped?”?
Read this answer for the concrete issue behind the response. Do not request private contact information or assume members want public visibility. Compare specific explanations instead of reducing every response to one average.
What would a practical next action look like?
Clarify contact preferences and improve the relevant directory information. This is an example action to investigate, not a guaranteed improvement.
When should I send this questionnaire?
Ask after respondents have experienced the specific situation in the first prompt: “What kind of contact were you trying to find?” Allow enough time after a proposed change for people to experience it before repeating the questionnaire.
What should I check after changing the process?
After testing the action, revisit this original observation: Illustrative members find profiles but cannot tell which contact route is appropriate. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Can I use these questions in SurveyTeams?
Copy the questions or download TXT, CSV, JSON, or a Markdown worksheet and adapt them in your own survey. The product CTA opens registration and does not import the example. Verify the features and terms available in your account.
Build with SurveyTeams
Build your own member directory usability questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
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