What were you trying to locate?
Optional free text; none or not applicable acceptedRead for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.Product and software research / Survey guide
Product and software research · A focused questionnaire
Search no results guidance survey
Improve empty search-result recovery.
Opens product registration. Example questions are not imported automatically.
DESIGN THE ANSWER SPACE
Which suggestion did you try?
Optional free text; none or not applicable acceptedRead for suggestion usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.What next search option was missing?
Optional free text; none or not applicable acceptedRead for recovery option. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.Suggested formats to adapt, not preconfigured product fields.
From question to next step
Make the feedback useful.
Set the decision
Improve empty search-result recovery.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Offer relevant query-adjustment guidance.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Empty results suggest no alternative route.
Choose an action to test
Offer relevant query-adjustment guidance.
Check the experience again
After testing this change—Offer relevant query-adjustment guidance.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Empty results suggest no alternative route.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
A useful starting point
Three questions for this specific decision.
Improve empty search-result recovery. These prompts examine search intent, suggestion usefulness, recovery option. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What were you trying to locate?
Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Which suggestion did you try?
Read for suggestion usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What next search option was missing?
Read for recovery option. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What were you trying to locate? Which suggestion did you try? What next search option was missing?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| What were you trying to locate? | Optional free text; none or not applicable accepted | Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| Which suggestion did you try? | Optional free text; none or not applicable accepted | Read for suggestion usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What next search option was missing? | Optional free text; none or not applicable accepted | Read for recovery option. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Read the answers carefully
What these answers cannot establish.
Absence of results does not prove absence of data.
Empty results suggest no alternative route. This is an illustrative pattern, not observed customer data. Absence of results does not prove absence of data.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
What were you trying to locate?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Before you send it
Questions, answered.
Who should answer?
Product users who attempted the specific interface or workflow task; use synthetic examples without private records. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for search intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Improve empty search-result recovery.
What should I preserve in the second answer?
Read for suggestion usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for recovery option. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Absence of results does not prove absence of data.
What would a practical follow-up look like?
Offer relevant query-adjustment guidance. After testing this change—Offer relevant query-adjustment guidance.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Empty results suggest no alternative route.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Improve empty search-result recovery.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Absence of results does not prove absence of data. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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