What did you hope to gain by joining?
Identify the practical outcome that motivated membership so introductory guidance can address it. Joining does not imply that every advertised benefit is relevant to the member.
Communities and membership / Survey guide
Communities and membership · Practical field guide
Member onboarding survey
Help new members find a useful first way to participate.
Opens product registration. Example questions are not imported automatically.
FOLLOW THE FEEDBACK
- Understand the context
What did you hope to gain by joining?
- Investigate the friction
Which first activity was easiest to discover?
- Choose a next check
Which first contribution would feel achievable?
A planning aid, not automated analysis of your answers.
A useful starting point
A questionnaire for member onboarding.
Help new members find a useful first way to participate. Choose the questions that fit the experience you are investigating; avoid asking people to evaluate a step they did not encounter.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
Which first activity was easiest to discover?
Locate an initial activity people could actually discover, then compare its visibility with other starting options. Discovery alone does not establish successful participation.
What still feels unclear about participating?
Find the participation rule or next step still unclear after joining. Clarify that point rather than repeat the whole welcome message without a specific need.
Do you know whom to contact with an introductory question?
Check whether a newcomer knows the appropriate person or route for introductory questions. Provide verified contact guidance without expecting public disclosure of personal circumstances.
Which first contribution would feel achievable?
Identify a manageable first contribution that fits the member's interests and capacity. Offer an optional starting activity rather than treat membership as an obligation to contribute.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What did you hope to gain by joining? Which first activity was easiest to discover? What still feels unclear about participating? Do you know whom to contact with an introductory question? Which first contribution would feel achievable?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that member onboarding was a completely positive experience?
What did you hope to gain by joining?
The initial wording assumes a positive evaluation. The revised question asks about the actual situation so a respondent can describe difficulty, uncertainty, or a different experience.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| What did you hope to gain by joining? | Short open text | Let people explain the experience in their own words. Review this answer for: what did you hope to gain by joining. |
| Which first activity was easiest to discover? | Short open text | Let people explain the experience in their own words. Review this answer for: which first activity was easiest to discover. |
| What still feels unclear about participating? | Short open text | Let people explain the experience in their own words. Review this answer for: what still feels unclear about participating. |
| Do you know whom to contact with an introductory question? | Short open text | Let people explain the experience in their own words. Review this answer for: do you know whom to contact with an introductory question. |
| Which first contribution would feel achievable? | Short open text | Let people explain the experience in their own words. Review this answer for: which first contribution would feel achievable. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
From question to next step
Make the feedback useful.
Set the decision
Write down the decision you want this questionnaire to support: help new members find a useful first way to participate.
Invite relevant voices
Invite people who experienced the relevant situation. Explain response handling and include an optional skip or not-applicable route. Joining and feeling included are different outcomes.
Choose an action
Offer one optional starting activity and a welcoming contact.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Illustrative new members find benefits but do not know how to make their first contribution.
Choose an action to test
Offer one optional starting activity and a welcoming contact.
Check the experience again
After testing the action, revisit this original observation: Illustrative new members find benefits but do not know how to make their first contribution. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Read the answers carefully
What the answers cannot tell you.
Joining and feeling included are different outcomes.
Illustrative new members find benefits but do not know how to make their first contribution. This is an illustrative interpretation problem rather than a real customer result. Offer one optional starting activity and a welcoming contact.
Before you send it
Questions, answered.
What should I learn from this member onboarding questionnaire?
Help new members find a useful first way to participate. Start with one decision you can act on rather than using the survey to confirm a preferred answer.
How should I interpret answers to “Which first activity was easiest to discover?”?
Read this answer for the concrete issue behind the response. Joining and feeling included are different outcomes. Compare specific explanations instead of reducing every response to one average.
What would a practical next action look like?
Offer one optional starting activity and a welcoming contact. This is an example action to investigate, not a guaranteed improvement.
When should I send this questionnaire?
Ask after respondents have experienced the specific situation in the first prompt: “What did you hope to gain by joining?” Allow enough time after a proposed change for people to experience it before repeating the questionnaire.
What should I check after changing the process?
After testing the action, revisit this original observation: Illustrative new members find benefits but do not know how to make their first contribution. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.
Can I use these questions in SurveyTeams?
Copy the questions or download TXT, CSV, JSON, or a Markdown worksheet and adapt them in your own survey. The product CTA opens registration and does not import the example. Verify the features and terms available in your account.
Build with SurveyTeams
Build your own member onboarding questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
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