Which route information did you use?
Read for information use. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
School travel information survey
Assess family travel communications.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE FINDING → ACTION
What people might say
Changed collection points lack clear maps.
What you could investigate
Distribute a dated collection-point diagram.
Synthetic scenario, not a customer result.
A useful starting point
Three questions for this specific decision.
Assess family travel communications. These prompts examine information use, collection clarity, channel preference. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What collection instruction was unclear?
Read for collection clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Which update channel worked best?
Read for channel preference. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which route information did you use? What collection instruction was unclear? Which update channel worked best?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Read the answers carefully
What these answers cannot establish.
Adults respond without identifying children.
Changed collection points lack clear maps. This is an illustrative pattern, not observed customer data. Adults respond without identifying children.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Which route information did you use?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Changed collection points lack clear maps.
Choose an action to test
Distribute a dated collection-point diagram.
Check the experience again
After testing this change—Distribute a dated collection-point diagram.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Changed collection points lack clear maps.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
From question to next step
Make the feedback useful.
Set the decision
Assess family travel communications.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Distribute a dated collection-point diagram.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which route information did you use? | Optional free text; none or not applicable accepted | Read for information use. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What collection instruction was unclear? | Optional free text; none or not applicable accepted | Read for collection clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| Which update channel worked best? | Optional free text; none or not applicable accepted | Read for channel preference. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for information use. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Assess family travel communications.
What should I preserve in the second answer?
Read for collection clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for channel preference. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Adults respond without identifying children.
What would a practical follow-up look like?
Distribute a dated collection-point diagram. After testing this change—Distribute a dated collection-point diagram.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Changed collection points lack clear maps.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Assess family travel communications.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Adults respond without identifying children. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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